Frequently Asked Questions
Everything you need to know about your favorite sports gear and services.
How long does shipping take for customized cricket bats?
Customized cricket bats, including knocking-in and oiling services, typically require an additional 3-5 business days for processing before being dispatched via our express courier partners.
What is your return policy on sporting equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that personalized items or bats that have been used in the nets cannot be returned unless they have a manufacturing fault.
Do you provide professional bat knocking-in services?
Yes, we provide professional machine knocking-in and manual edge preparation. You can select this service at the time of purchase to ensure your bat is match-ready upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and ZipPay.
Do you ship your sports gear internationally?
Absolutely. WHACK Sports ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of the gear.
How can I track my order?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's portal to monitor your delivery in real-time.